Customer Education - Phases and Challenges

Heather Wendt
Heather Wendt HLAdmin Posts: 176 admin
in GGR Cafe
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Customer Education programs can be broken down into four phases:

  1. Chaotic
  2. Developing
  3. Scaling
  4. Strategic

In the April 27th GGR Office Hours, CS Leaders came together to talk about what these phases look like and connect with their peers in small groups to talk about their own CE programs with a focus on the following questions:

  • Who owns CE at your org and what challenges does this create?
  • What challenges are you currently facing in your CE program?
  • Any goals/changes you are planning to make this year?

You can read the overview and the key takeaways in the Office Hours Summary document.

How is your own Customer Education program going?

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