Switching costs when transitioning from one CS software to another
Newcomer 
Hello Everyone,
I wanted to initiate a discussion on addressing the switching costs when transitioning from one CS software to another.
How to convince your leadership team that the current CS software is not good enough and it is better to switch to something new? They are worried about the cost associated to switching to new software.
The new Customer Success Software(CSS) team are willing waive off all onboarding fees for us to reduce the switching costs. But this doesn't seem to be enough convince my leadership team. The CSS company asked me what can they do to convince us? But I am also not sure what they can do.
Any advice or suggestions.