GGR Podcast - Rolling Out Changes
This week, @DillonYoung, Leader of CS at Maxell joins @Jeff Breunsbach to talk about leading through change.
Here are some highlights:
- Prep before action when changes to priorities happen - need to understand the leading and lagging indicators well to see what will move the needle, not just throw potential solutions hoping to find something that works
- CS tends to know the customers, but other teams can lead changes - collaboration can be the support of other teams' initiatives with customer knowledge, not the take over of the ask
- Change management is a process of trust building - there are no short-cuts
- Effective esource allocation - what is the most effective use of time? Position the team for success
- Choose what you measure carefully - what metric is best for impact measurement
- Continuous evaluation - check the value to make sure it is still there