GGR Podcast - Rolling Out Changes

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Heather Wendt
Heather Wendt HLAdmin, Member Posts: 285 Gain Grow Retain Staff
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This week, @DillonYoung, Leader of CS at Maxell joins @Jeff Breunsbach to talk about leading through change.

Here are some highlights:

  • Prep before action when changes to priorities happen - need to understand the leading and lagging indicators well to see what will move the needle, not just throw potential solutions hoping to find something that works
  • CS tends to know the customers, but other teams can lead changes - collaboration can be the support of other teams' initiatives with customer knowledge, not the take over of the ask
  • Change management is a process of trust building - there are no short-cuts
  • Effective esource allocation - what is the most effective use of time? Position the team for success
  • Choose what you measure carefully - what metric is best for impact measurement
  • Continuous evaluation - check the value to make sure it is still there

Listen Here

What are some 'Must Have's' in your change management roll out?

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