GGR Blog - 10 Secrets to Super Charge Your Community for Customer Success

Heather Wendt
Heather Wendt HLAdmin, Member Posts: 306 Gain Grow Retain Staff
GGR Staff 5 Likes First Anniversary 5 Insightfuls
edited October 2023 in GGR Cafe

Does your company have a community but your CS team isn't yet utilizing it? @Brian O'Keeffe shares some ways that your community can have a positive outcome even beyond scaling. He shares 10 practical ways you can use the community now:

  1. Advocates
  2. Connections
  3. Engagement
  4. Automate Access
  5. Manage Forums
  6. Celebrate Milestones
  7. VIP Events
  8. Expand Reach
  9. Access for All
  10. Internal Branding

Brian takes time to outline exactly how these can be used to strengthen the work you are already doing and add an additional layer of relationship building at the same time!

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What other ways are you using your community to support your customer efforts?


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