Does your company have a community but your CS team isn't yet utilizing it? @Brian O'Keeffe shares some ways that your community can have a positive outcome even beyond scaling. He shares 10 practical ways you can use the community now:
- Advocates
- Connections
- Engagement
- Automate Access
- Manage Forums
- Celebrate Milestones
- VIP Events
- Expand Reach
- Access for All
- Internal Branding
Brian takes time to outline exactly how these can be used to strengthen the work you are already doing and add an additional layer of relationship building at the same time!
What other ways are you using your community to support your customer efforts?
