GGR Blog - 10 Secrets to Super Charge Your Community for Customer Success

Heather Wendt

Does your company have a community but your CS team isn't yet utilizing it? @Brian O'Keeffe shares some ways that your community can have a positive outcome even beyond scaling. He shares 10 practical ways you can use the community now:

1. Advocates
2. Connections
3. Engagement
4. Automate Access
5. Manage Forums
6. Celebrate Milestones
7. VIP Events
8. Expand Reach
9. Access for All
10. Internal Branding

Brian takes time to outline exactly how these can be used to strengthen the work you are already doing and add an additional layer of relationship building at the same time!

Read Now

What other ways are you using your community to support your customer efforts?

tejash_24

@Heather Wendt Not able to read, when I click on read now , nothing happens

Heather Wendt

@tejash_24 thanks so much for letting me know! Somehow the link decided to unlink itself 😀...fixed now, so the link once again works. Appreciate the heads up!

Brian O'Keeffe

Thanks for pointing it out!

Brian O'Keeffe

I added this on Linkedin: https://www.linkedin.com/feed/update/urn:li:activity:7115692817380696067/ take a look and if you have feedback or experience to share about Community and Advocacy I would love it if you added it in the comments! Thank you!