I've noticed that the posts and jobs I used to see in LinkedIn have essentially vanished. Poof! The AI-powered LinkedIn algorithms have determined that my new role as Director of Customer & Product does not deign me receive nor see posts or jobs about 'customer success'. This is probably because the word "success" is not in my job title.
I will admit to feeling cut off from the mainland. As if an important decision was made without my consent. I have spent a solid year finding my voice on LinkedIn, networking heavily and consuming lots of customer success content and now...it's nowhere to be found.
The moment I updated my job title, everything changed and I only realized it yesterday.
So be cautious and aware about how these changes can happen surreptitiously. Own your profile and don't let it get away from you.
