Hello, GGR Community!
I've read the many past posts about what interview questions you may be asking of new CS candidates but I'm flipping the script a bit here: I'm headed into 3rd and final round of interviewing for a new VP of CS role. Super excited! I think I've been very thorough with my interviewee-posed questions thus far to current CSMs, Sales, Product & Operations leadership.
In my next and 2nd conversation with an SVP for the division, who needs to offload revenue and CS functions to this new role, I want to ensure I've thought of everything.
Anyone have ideas beyond these below I've already asked to ensure I'm turning over all the rocks?
-vision for next 1-3 years in revenue and function
-top 3 qualities in the VP that they SVP is expecting
-milestones this VP must hit in first 3-12 months
-age, size and renewal rate of current client base
-opportunity for or current attempts at cross- and upsell
-metrics/KPIs currently used
-specifics about product roadmap as they expand Saas alpha product from predominantly service/project based revenue
THANKS and Happy Holidays to all!
Charlene
