Questions for divisional SVP when interviewing for new VP of CS role

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Hello, GGR Community!

I've read the many past posts about what interview questions you may be asking of new CS candidates but I'm flipping the script a bit here: I'm headed into 3rd and final round of interviewing for a new VP of CS role. Super excited! I think I've been very thorough with my interviewee-posed questions thus far to current CSMs, Sales, Product & Operations leadership.

In my next and 2nd conversation with an SVP for the division, who needs to offload revenue and CS functions to this new role, I want to ensure I've thought of everything.

Anyone have ideas beyond these below I've already asked to ensure I'm turning over all the rocks?

-vision for next 1-3 years in revenue and function

-top 3 qualities in the VP that they SVP is expecting

-milestones this VP must hit in first 3-12 months

-age, size and renewal rate of current client base

-opportunity for or current attempts at cross- and upsell

-metrics/KPIs currently used

-specifics about product roadmap as they expand Saas alpha product from predominantly service/project based revenue

THANKS and Happy Holidays to all!

Charlene

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  • PiperWilson
    PiperWilson HLAdmin, Member Posts: 55 Navigator
    GGR Staff First Anniversary 5 Likes 5 Insightfuls
    edited December 2023
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    Hi, @CharRobbie! I have nothing substantive to add, but I did want to offer my congratulations and send you best wishes.