Org chart for 100 employees

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klewis
klewis Member Posts: 1 Navigator
Photogenic
in Strategy & Planning

im Building a sample org chart for how our company might be structured for 100 employees (we are currently around 25 employees).

I know this question is void of much context but I’m trying to understand the pros and cons of having Customer Success report into a CRO vs Customer Success report directly to the President.

What are the pros and cons of either scenario? Is there another scenario to consider?

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  • Deb Pearson
    Deb Pearson Member Posts: 1 Navigator
    Photogenic First Comment
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    We are a larger organization but I have found after doing customer success for many years is to clearly separate Customer Success from Sales. While the two work closely together and CS needs to clearly understand new opportunities or upsells. I do not want them to be viewed by customers as sales people. I want them to be viewed as the advocate, orchestrator, go-to person when they have a concern.

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