Hello everyone!
I am currently trying to make the transition from non saas consulting background into the world of customer success in saas. Through out my professional journey I have strongly advocated development of skills tha are industry agnostic and can help you to pivot your career path when necessary, and have communicated the same to my peers and juniors (mentoring some of them along the way)
However given the current state of the market, I have recognized that despite shameless self marketing of my consulting skillsets, there is a big obstacle (past relevant CS experience) that is preventing me to get my foot across this door (customer success)
After much research I have identified certification is the way forward and SuccessCoaching is the destination for this. I considering investing into Level 1 and Level 2 certifications, while supplementing them with CS professionals handbook and Nick Mehta/Gainsight books. Given that it will be financial investment I would appreciate any on-ground opinions from industry folks who can let me know if it would be worth it. Or should I aim for a different certification?
In the meantime, while I am eagerly looking for referrlas to any open roles in CS to get into, it would be a great help if anyone can mentor me during this transition phase. Appreciate any inputs on this, and look forward to paying this forward whenever that time comes