Are you connecting with your customer's CSMs?
I have a unique advantage where my software of unified communications is a vital tool that CSMs of my customers use frequently.
I have found that connecting with these end users opens up the door for a lot of targeted discussions that I need to drive adoption or initiatives.
I realized that even if I didn't have CSMs as end users, the way we engage is strictly around the profession and not the software. Thus, connecting with CSMs of your customer theoretically would still be mutually beneficial and open up a lot of channels to accomplish goals and outcomes.
Your thoughts? Would love to hear with people that have made it an initiative to cross pollinate CSMs with the CSMs of the customer.
- All Categories
- 131 GGR Cafe
- 172 CS Conversations
- 960 CS Operations Conversations
- CS Org Conversations
- 205 CS Technology
- 648 Customer Journey
- 274 Digital CS (Engagement Programs)
- 32 Industry Insights
- 90 Metrics & Analytics
- 17 Value Realization
- 190 Strategy & Planning
- 15 Future Customer Success Professionals
- 7 Supporters of Gain Grow Retain
- 1 Gain Supporters
- 2 Higher Logic Vanilla
- 1 Totango
- 2 Grow Supporters
- 2 Catalyst
- 1 ChurnZero
- 4 Retain Supporters
- 1 Northpass
- Interested in Supporting Gain Grow Retain?
- Contact Us
- 17 Welcome to the Community
- 157 Job Board
- 173 Customer Success Leadership Community