No Subject


I have my cell phone number on my email signature so customers can reach me anytime
I've even told a customer that they can WhatsApp me and it was an amazing response!
Internally, we discourage using mobile as the primary way of communication; we mainly do it for strategically important, enterprise customers.
Comments
-
Thanks @Alex Tran - I was also thinking that DM communication can be reserved to a higher tier of clients and/or strategic users like decision makers and champions
0 -
@Daniel Sonnenschein @Alex Tran I do the same with my cell on my email signature. I take things case by case/customer by customer. As I try to have my team develop relationship with a customer, our top tier clients might be the ones we go the DM route when our normal modes of communication fail...or if it is something urgent I need to ensure they get.
0 -
Thanks for the input @Ronald Krisak - which platform does your team use to DM? Curious especially for International clients
0 -
So far, we use Skype or MS Teams.
0 -
interesting - thank you!
0 -
@Ronald Krisak for me I do not expect my team to be available 24/7, but I am prepared to be available 24/7 as I have less customer interactions. So I also give my cell number out to all customers. I set clear expectations its not an emergency support line more of an escalations or advice line if they feel they're not getting what they need. It very rarely rings, which must mean my team are doing a top job.
0
Categories
- All Categories
- 2024 Demopalooza Videos
- 200 GGR Information
- 175 GGR Cafe
- 19 Welcome to the Community
- 6 Badge and Rank Program
- 195 Specialized Groups
- 27 Future Customer Success Professionals
- 814 CS Conversations
- 205 CS Conversations
- 35 CS Operations Conversations
- 273 CS Org Conversations
- 32 Industry Insights
- 197 Strategy & Planning
- 72 Customer Journey
- 717 Technology and Metrics
- 276 Digital CS (Engagement Programs)
- 204 CS Technology
- 237 Metrics & Analytics
- 17 Value Realization