Determining Expansion Revenue Goals in Customer Success via SOM Analysis

Rich Watson · 2020-06-09T12:09:00+00:00

When I was asked to build a Customer Success organization from the ground-up, having spent many years in sales leadership roles for SaaS businesses, I knew I would see CS through a growth tinted lens. Luckily for me, at the time, we were a Series A company, requiring exactly that mindset. A growth focused CS leader (who is…