In my customer portfolio, I have customers that use our software in different ways. Depending on how they are using it will dictate the type of usage I can expect. I am trying to develop a consistent usage metric across my customer set so this can be an element of the overall health score. I have thought about creating separate buckets of customers to group them into like categories, and then develop a separate usage metric for those buckets. I am wondering if anyone has had to deal with something similar for other ideas.