Wanted to get some insight on some KPI changes I'm thinking of making for my CSMs. Specifically -- I

Arit Nsemo · 2020-07-16T00:38:00+00:00

To get into some details. My CSMs are more non-traditional. Here's a breakdown of their role/responsibilities: * Our product is a small part SaaS and a large part service, they own onboarding for the SaaS piece, and initial adoption * They also own fulfillment which is the service piece and the largest part of their day to…