Interim CSM/Customer Support Model during a hiring pause?

tjwwheel · 2020-07-16T16:34:00+00:00

Recently our team had a CSM leave on the West Coast who was managing around 25 customers. Since we are currently on a hiring pause within Customer Success, we elected to move someone from an acquisition of ours over to help with these accounts who is located in the Mid-West/East region. Ideally, for the longer term, we'd…