Intercom

Shari Srebnick

Hi GGR Community,

Does anyone here use Intercom?  If so, pros vs cons?  Any really good use cases from the CS perspective?

For some context, our new CTO is a fan of Intercom and is looking for some allies in his plan to bring this on board.  He is asking us in Services what we think, and my VP wants me to weigh in.  I'm familiar with them, and plan to do some research on my own, but I thought if anyone could provide some great insights, it's this community.

Thank you in advance!