Hey, team - curious what you all are using as it relates to inside your web app, help widget?
For context, we are using SFDC for our service and community clouds. The challenge is, we just learned that unless we have a consultant build something there isn't a way to surface help inside of our tool from the content stored in SFDC Knowledge. In a perfect world the widget would hover within our app regardless of the page you are on and can surface relevant content or allow you to search the knowledge content. Picture is from how SFDC does it today.
I know that Zendesk and Gainsight PX have similar functionality and that people also leverage AI Chat Bots to surface content as well. Ideally this tool would allow us to pull in content from SFDC Knowledge as that is where it all lives vs. having to rip out what we already built for a brand new tool with their own knowledge repository.
