Hi Leaders,
I'd love to crowdsource some ideas, in particular actual examples and descriptions, of how you define your CSM levels? I.e. if you've got Associate CSM, Customer Success Manager, and Senior CSM, what categories do you use to delineate the three?
For example, Gitlab has
L&D and Performance goals to level up from SDR 1 --> SDR 2 --> Team Lead. What are the key criteria you use to standardize promotion?