Adding/Transitioning to a digital/tech touch model?

Brian Hartley · 2020-07-11T13:27:00+00:00

Hello fellow experts! We are in the midst of taking a deep dive into how we scale as we grow larger. Currently we have 3 CSMs who manage 350ish accounts. Largely, they operate under a higher touch model as we want every customer to "know" who their CSM is and what value they can add, etc (this doesn't mean they are on the…