What is your #1 priority for the first 30 days of 2021?

Jeremy Donaldson

Hello GGR,

This was a topic that came up in a recent CSM Office Hours that I'd love to open to the broader community.

"What is the #1 goal/priority/action item that you are planning to attack in the first 30 days of the 2021"?
 

tmnovello

Hey Jeremy! Our goal is successful internal adoption of a customer success tool and drive operational excellence.

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Tracy Novello
Manager, Customer Success
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Original Message:
Sent: 11-11-2020 09:32
From: Jeremy Donaldson
Subject: What is your #1 priority for the first 30 days of 2021?

Hello GGR,

This was a topic that came up in a recent CSM Office Hours that I'd love to open to the broader community.

"What is the #1 goal/priority/action item that you are planning to attack in the first 30 days of the 2021"?
 





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Humbly,
Jeremy Donaldson
Sr. Customer Success Manager
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Maddie Blumenthal

Hey Jeremy!

We are focused on data integrity.  Today, our data lives in various sources of truth (both internal KPI metrics, as well as customer usage data) and it has become extremely difficult to track it all.  Thus, making it even harder to use it effectively!

Jeremy Donaldson

@Tracy Novello - Internal adoption. That's a big one! Which CS software are you using? What adoption challenges are you currently facing?

Jeremy Donaldson

@Maddie Blumenthal - This is top of mind for us as well. This is super challenging!

We are trying to consolidate everything to be reportable from Gainsight. We are 50-60% of the way there. The biggest challenge is the "customized" piece which is really hard to replicate in a scalable way.

What is the biggest roadblock you are currently facing to achieve this goal?