What is your #1 priority for the first 30 days of 2021?

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Jeremy Donaldson
Jeremy Donaldson Member Posts: 71 Expert
Office Hours Host 2022 First Anniversary GGR Blogger 2021
edited August 2023 in CS Conversations
Hello GGR,

This was a topic that came up in a recent CSM Office Hours that I'd love to open to the broader community.

"What is the #1 goal/priority/action item that you are planning to attack in the first 30 days of the 2021"?
 



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  • tmnovello
    tmnovello Member Posts: 7 Seeker
    Photogenic First Anniversary
    edited November 2020
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    Hey Jeremy! Our goal is successful internal adoption of a customer success tool and drive operational excellence.

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    Tracy Novello
    Manager, Customer Success
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    Original Message:
    Sent: 11-11-2020 09:32
    From: Jeremy Donaldson
    Subject: What is your #1 priority for the first 30 days of 2021?

    Hello GGR,

    This was a topic that came up in a recent CSM Office Hours that I'd love to open to the broader community.

    "What is the #1 goal/priority/action item that you are planning to attack in the first 30 days of the 2021"?
     





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    Humbly,
    Jeremy Donaldson
    Sr. Customer Success Manager
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  • Maddie Blumenthal
    Maddie Blumenthal Member Posts: 5 Seeker
    edited November 2020
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    Hey Jeremy!

    We are focused on data integrity.  Today, our data lives in various sources of truth (both internal KPI metrics, as well as customer usage data) and it has become extremely difficult to track it all.  Thus, making it even harder to use it effectively!
  • Jeremy Donaldson
    Jeremy Donaldson Member Posts: 71 Expert
    Office Hours Host 2022 First Anniversary GGR Blogger 2021
    edited November 2020
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    @Tracy Novello - Internal adoption. That's a big one! Which CS software are you using? What adoption challenges are you currently facing?
  • Jeremy Donaldson
    Jeremy Donaldson Member Posts: 71 Expert
    Office Hours Host 2022 First Anniversary GGR Blogger 2021
    edited November 2020
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    @Maddie Blumenthal - This is top of mind for us as well. This is super challenging!

    We are trying to consolidate everything to be reportable from Gainsight. We are 50-60% of the way there. The biggest challenge is the "customized" piece which is really hard to replicate in a scalable way.

    What is the biggest roadblock you are currently facing to achieve this goal?

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