Hi All -
Curious to see how your teams are best leveraging Gong. We recently met with our CSM at Gong to get a better lay of the land. It seems that trackers are the most powerful feature to ensure you're always looking and listening in the right place.
We are still early adopters. My initial thought is to set up specific words and phrases that fall under the key areas of the lifecycle (Onboarding, Adoption, Renewal). Additionally, I want to set up trackers for health-related words and phrases.
What am I missing and how else are your teams squeezing the most out of Gong?
Best,
Michael