Hey Erika,
Awesome to read - that is a Tech Stack similar to my own! Except we don't use Churn Zero or any CS Platform.
How well does Intercom push data into Churn Zero? Is Support data easily available to you in your CS platform?
I have concerns that Live Chat systems typically won't integrate as well but would be great to hear how it works for you!
I am debating whether to switch from Intercom to Zendesk for that very reason - however I want to avoid changing if possible!
For our B2B and B2C communications (we're a B2B2C company):
We use:
Other teams at our company use these product that our customers might interact with:
I've used Client Success and like it a lot. They are a great team and support their customers. The technology helps tracking pulses and customer health which has been very valuable to us.
Hey Max!I'm in this space, here is a list of tools you could start using today (in no particular order):
With that said, I'm developing a super simple but powerful software for smaller CS teams. Most of the focus will be on result-oriented in-app messaging.The tool is called Engageful, and the idea is the ability to send in-app experiences to the right person, at the right time. Just today, I added this beautiful pop-up that makes it easy to perform CSAT surveys, and depending on the response you can configure different outcomes automatically.