ISO: COVID impact on churn

Andrew Shoaff
Andrew Shoaff Member Posts: 25 Thought Leader
5 Likes 5 Insightfuls First Anniversary Photogenic
edited December 2020 in Metrics & Analytics
Hi G-G-R community,

Does anyone have benchmark data on how the COVID financial crisis is impacting B-to-C SaaS churn metrics?  I ask as I'm trying to reconcile my company's experience with that of our peers.  

How different is your definition of 'good' now vs a year ago?  

Thanks in advance,