I've been asked to meet with my company's largest investors to review in detail my CS plan as we roll out M&A initiatives. They want to make sure the CS Team is working on initiatives that are formed and informed based on real experience and learnings, and that we will be able to execute on those initiatives. They are concerned with our ability to retain, institutionalize, and grow the acquired revenue that we inherit through mergers and acquisition. The problem is I am building this org from scratch, and the metrics of my plan have not yet been tested here at my company. I have done a TON of research and put a solid strategy together that was well received by my CEO. I have been in CS for 15 years, and as you know its everchanging- the tactics and strategies I'm putting in motion today, weren't on my radar last year. Any tips for how to best demonstrate my plan is backed up by evidence, when there's little to go off of? Should I site studies and articles I've read, talk about expert advice I've received form consultants like Jay and Jeff? I love Customer Imperative (Jay and Jeff), and have aligned their CS strategies to my framework. TIA for any advice you have!