Customer Coffee Corner

Matt Myszkowski

Hey All,

I want to introduce an internal (to my org) customer coffee corner - ask a customer to come in (virtually of course), I interview them around their experience of doing business with Cision - the good, the bad & the ugly! This would be quarterly, with the aim of driving a more customer centric business by giving all staff, customer facing & non-customer facing the opportunity to hear direct from a customer.

Does anyone do this today? Any hints or tips? Any no-nos to be aware of?

Or shall I bin the whole idea?