Two of my LinkedIn posts this week contain HealthTech related comments from Healthcare professionals.You can see the input and individuals via the links, below, @Brittney Wilson
https://www.linkedin.com/posts/jeffheckler_customersuccess-surveys-metrics-activity-6911624721277022208-xV7E?utm_source=linkedin_share&utm_medium=member_desktop_webhttps://www.linkedin.com/posts/jeffheckler_customersuccess-community-leadership-activity-6912351699118501888-lJ0K?utm_source=linkedin_share&utm_medium=member_desktop_web
Before I got into CS in 2011, I was the Dir of BI for Stanford Hospital and Clinics, as well as worked on Healthcare and HealthTech initiatives for Accenture.You are absolutely correct, @Yohan Ko, there are many parallels and overlaps between the clinician's work and the world of Customer Success.Additionally, I constantly push that "CS isn't just for SaaS anymore!"I'm interested to discuss, please send me a message and we can connect directly: jeffreymheckler@gmail.comThank you!
Just the thread I was looking for! I am a healthcare professional with 4 years of clinical experience looking to transition into CSM. While taking some classes on CSM, I was struck by the similarities between a CSM and a clinician in terms of the role you play in helping your clients reach their goals.
Would love to connect with y'all and talk shop!
Hey everyone! So glad to see this thread get some recent traction!
As Amber mentioned, we've put together a small Slack channel to discuss all things HealthTech CS-related and just generally connect. Feel free to join our community using this link: https://join.slack.com/t/healthtechcs/shared_invite/zt-n2sl7epd-76UpCBAKdWN_qO3wP00kpQ
Also always down to connect on LinkedIn and have a chat with folks as schedules allow! Cheers,Steve
I am also a CS professional in the healthcare space. Currently I work primarily with hospitals with their quality metrics. My experiences are varied -- a lot of history in healthcare and a lot of history with tech. So, CS with healthcare made perfect sense for me. But I agree that while there are similarities to CS as a whole, the client is unique.
I, too, would love to connect with others. My LinkedIn is https://www.linkedin.com/in/bentleydavis/
Hi All, Steve is awesome and he started a Slack channel for this niche market last year.
Feel free to join us at https://join.slack.com/t/healthtechcs/shared_invite/zt-n2sl7epd-76UpCBAKdWN_qO3wP00kpQ so we can connect on all things CS related to our industry.
I love how everyone has been interacting with this post.
I have a background in healthcare and looking to transition into CS. I would love to transition into health tech because because I am passionate about this type of work. It is something I very much enjoy doing and the skills and qualities I possess will mean I can add value to a #healthtech organization. https://www.linkedin.com/in/nataliapgibbs