To DM or not to DM? - gaingrowretain

Daniel Sonnenschein · 2020-07-13T14:01:00+00:00

Hey CS peeps! Are any of your teams communicating with US-based clients via DMs and non-email channels? If so, I'm especially interested in learning about the preferred platforms (WhatsApp, Telegram, iMessage, Slack, etc.). Any feedback would be greatly appreciated!

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