Fellow Intercom-ers (?) I need your input

Alexandra Kelsey
Alexandra Kelsey Member Posts: 1 Navigator
edited March 2021 in Metrics & Analytics
Hi all - Who here uses Intercom as their engagement tool? 

I'm in the process of building an automated onboarding series within Intercom for new users which will include product tours, abandonment messaging, key milestones, upsell campaigns, and more useful triggers along the way. For background, I work at an early-stage startup that has 1:many/ high tech-touch approach (monthly subscription service) and no CS platform in place yet.

I would love to get some insight on how you use Intercom for Customer Success purposes and in tandem with your CS platform. How does your use of Intercom vary between low and high ACV/MRR accounts? Any tools/ integrations that have rocked your world? Lemme hear it!