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Anyone has an experience running a CS for software development company not SaaS?
Mohammad Abu Alsha'r
Hello Everyone,
Does anyone have experience running a CS for a software development company, not SaaS?
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Steph Scott
Hi Mohammad!
Does your company directly support end customers, or are you working with resellers/distributors? Our team uses a SaaS model (meaning recurring subscription services) for a non-cloud solution. We transitioned our support and service model to CS ten years ago.
If this is what you are looking for, I would be happy to share our experience!
Steph
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