Anyone has an experience running a CS for software development company not SaaS?

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Mohammad Abu Alsha'r
Mohammad Abu Alsha'r Member Posts: 2 Navigator
edited March 2021 in Strategy & Planning
Hello Everyone, 

Does anyone have experience running a CS for a software development company, not SaaS?
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  • Steph Scott
    Steph Scott Member Posts: 1 Navigator
    First Anniversary
    edited March 2021
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    Hi Mohammad!

    Does your company directly support end customers, or are you working with resellers/distributors?  Our team uses a SaaS model (meaning recurring subscription services) for a non-cloud solution.  We transitioned our support and service model to CS ten years ago.  

    If this is what you are looking for, I would be happy to share our experience!

    Steph