What is Return on Investment? How do we understand if a customer is getting value?

Mohammed Asif

Hello CS Fam,

Yes, you read it right & I can be laughed at for asking these questions:

• What is Return on Investment?
• How do we understand if a customer is getting value?
• How do I define success criteria?

Yes, I am aware that it is not a one-size-fits-all answer.

Give me some examples which contains the above three or just the success criteria

Kind regards,