Team Goals and Quarterly Bonus

Hi Everyone!

I thought I posted this yesterday but I dont beleive that it actually posted.

I run a CS team that has 4 groups: PMO, Implementation, CS and Change & Enablement.
This is the first organization that I do not have the responsibility for ownership of renewals. We do have expansion targets, but no actual goals tied to revenue which makes quarterly targest and bonus structures diffucult to set.

Has anyone been responsible for a CS org that does not have revenue targets and set up a quarterly bonus structure?
What have you based your targets on? Did you have a company goal that everyone aligned to?
I am trying to establish a goal that everyone on say the PMO team is aligned to: EX - All customers set to go live in Q2 are live.....

Any thoughts?
This is not as black and white as having to have align to renewals. This seems very subjective to me and I really would like to put something a bit more solid in place.

Thanks in advance!
Allison

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