Hey Mohammed,Yes, they do. The company I was working for at the time paid for the course. It's a live course, not on demand. You can find my certificate on my LinkedIn profile if you want to see what it looks like. It's called Mastership in Customer Success.
https://www.linkedin.com/in/danapavel000/
Hey all,
I did the successCOACHING/successHACKER CCSM Level 1 through 4 over the last two months and really recommend them. I'd already been a CSM for two years but wanted to start at the beginning to find any gaps I had. Level 1 and 2 are great for CSMs, even if you have experience it's good to get reminded about what matters.
Level 3 is more managerial topics. Still incredibly helpful but can be done separate to Level 1 and 2. Level 4 I wouldn't recommend. It's not bad, but it's just not as good as levels 1-3.
If I was to become a CS Leader I'd want my current CS team reach level 2 within 6 months of me joining, would want anyone who wants to be promoted complete Level 3 as a component of this, and would have all new hires complete Level 1 as part of their onboarding. It may cover things they know at each stage but you will massively benefit by ensuring everyone on the team is speaking the same language and you can control the lowest level of capability in all areas.
