Looking for gems of information, to do's and not to do's! product driven - Low touch mid market/ ent
Craig Jackson
Member Posts: 24 Thought Leader

Hey GGR
Its been a while since I've posted here! apologies but work has been busy and golf season has started.
I have been fortunate enough to secure my 3rd senior leadership role in CS and i'm looking to network with the community!
I will be moving to an organisation that is extremely fast growing, circa 1000 acquisitions a month in a product led Fintech environment without a service wrap. CS is extremely well sponsored and mid market has adopted a low touch strategy with fairly large portfolios.
Im reaching out to see if you heroes of our community has built/led a team in a similar environment and would be interested in sharing some of your time.
Cheers
Craig
Its been a while since I've posted here! apologies but work has been busy and golf season has started.
I have been fortunate enough to secure my 3rd senior leadership role in CS and i'm looking to network with the community!
I will be moving to an organisation that is extremely fast growing, circa 1000 acquisitions a month in a product led Fintech environment without a service wrap. CS is extremely well sponsored and mid market has adopted a low touch strategy with fairly large portfolios.
Im reaching out to see if you heroes of our community has built/led a team in a similar environment and would be interested in sharing some of your time.
Cheers
Craig
0
Comments
-
Hi Craig,
Congrats on your new position! I am currently working with fellow CS leaders to compile playbook on digital touch for customer success.
Happy to discuss and share knowledge with you.
Harish0 -
Hi @Harish Maiya
Thats amazing, thank you for sharing the knowledge. On another note please let me know how I can contribute.0 -
Hi Harish -
It would be great to see the playbook when it's published. We're building digital/low touch for a mixed SaaS/on-premise so always looking for insights.
0 -
Sure thing.
Your contribution is much welcome, it only makes the playbook better!
DMing you to let know details.0 -
Josh,
Yours would be an interesting use case to add. So far, many of scenarios are in B2b SaaS. A mixed approach of digital touch for on-prem & SaaS would make a great addition.
Let me know if you like to collaborate, glad to get your insights.0
Categories
- All Categories
- 133 GGR Cafe
- 172 CS Conversations
- 960 CS Operations Conversations
- CS Org Conversations
- 205 CS Technology
- 648 Customer Journey
- 274 Digital CS (Engagement Programs)
- 32 Industry Insights
- 90 Metrics & Analytics
- 17 Value Realization
- 191 Strategy & Planning
- 15 Future Customer Success Professionals
- 7 Supporters of Gain Grow Retain
- 1 Gain Supporters
- 2 Higher Logic Vanilla
- 1 Totango
- 2 Grow Supporters
- 2 Catalyst
- 1 ChurnZero
- 4 Retain Supporters
- 1 Northpass
- Interested in Supporting Gain Grow Retain?
- Contact Us
- 18 Welcome to the Community
- 157 Job Board
- 173 Customer Success Leadership Community