Josh,
Yours would be an interesting use case to add. So far, many of scenarios are in B2b SaaS. A mixed approach of digital touch for on-prem & SaaS would make a great addition. Let me know if you like to collaborate, glad to get your insights.
Sure thing.
Your contribution is much welcome, it only makes the playbook better!DMing you to let know details.
Hi Craig,
Congrats on your new position! I am currently working with fellow CS leaders to compile playbook on digital touch for customer success. Happy to discuss and share knowledge with you. Harish