Looking for gems of information, to do's and not to do's! product driven - Low touch mid market/ ent

Craig Jackson

Hey GGR 

Its been a while since I've posted here! apologies but work has been busy and golf season has started. 

I have been fortunate enough to secure my 3rd senior leadership role in CS and i'm looking to network with the community!

I will be moving to an organisation that is extremely fast growing, circa 1000 acquisitions a month in a product led Fintech environment without a service wrap. CS is extremely well sponsored and mid market has adopted a low touch strategy with fairly large portfolios. 

Im reaching out to see if you heroes of our community has built/led a team in a similar environment and would be interested in sharing some of your time. 

Cheers 

Craig

Harish Maiya

Hi Craig,

Congrats on your new position! I am currently working with fellow CS leaders to compile playbook on digital touch for customer success.
Happy to discuss and share knowledge with you.

Harish

Craig Jackson

Hi @Harish Maiya

Thats amazing, thank you for sharing the knowledge. On another note please let me know how I can contribute. 

Josh Buckley

Hi Harish - 

It would be great to see the playbook when it's published.    We're building digital/low touch for a mixed SaaS/on-premise so always looking for insights. 

Harish Maiya

Sure thing.

Your contribution is much welcome, it only makes the playbook better!
DMing you to let know details.

Harish Maiya

Josh,

Yours would be an interesting use case to add. So far, many of scenarios are in B2b SaaS. A mixed approach of digital touch for on-prem & SaaS would make a great addition.
Let me know if you like to collaborate, glad to get your insights.