Training new Employees
Sophie Quinn
Member, CS Leader Posts: 24 Expert





Hey guys,
We're a business of 20 people in NZ. I am the only CSM in our company. I originally started as a Support Specialist, then introduced CSM to the business, and have moved into that space.
Since we are a small business, I also manage the Support Team as well as the CSM Processes.
I have a young graduate employee who has just joined as a Support Specialist. Do you have any recommendations for Support based courses?
Main areas of focus:
We are currently in a COVID lockdown here, so thought it would be a great time to get her into a course.
We're a business of 20 people in NZ. I am the only CSM in our company. I originally started as a Support Specialist, then introduced CSM to the business, and have moved into that space.
Since we are a small business, I also manage the Support Team as well as the CSM Processes.
I have a young graduate employee who has just joined as a Support Specialist. Do you have any recommendations for Support based courses?
Main areas of focus:
- Empathy towards customers
- Conducting an engaging meeting or phone call
- Working with tricky customers
We are currently in a COVID lockdown here, so thought it would be a great time to get her into a course.
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Comments
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Hi Sophie,
Linkedin Learning has got some very good Learning Paths available for Support specialists. I would recommend exploring them.
Jagjit Swain0
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