Hey guys,
We're a business of 20 people in NZ. I am the only CSM in our company. I originally started as a Support Specialist, then introduced CSM to the business, and have moved into that space.
Since we are a small business, I also manage the Support Team as well as the CSM Processes.
I have a young graduate employee who has just joined as a Support Specialist. Do you have any recommendations for Support based courses?
Main areas of focus:
- Empathy towards customers
- Conducting an engaging meeting or phone call
- Working with tricky customers
I know there are some awesome CSM courses out there, but I am not aware of many support-based ones?
We are currently in a COVID lockdown here, so thought it would be a great time to get her into a course.
