Evaluating CSM performance!

Sanjayan Arulsakaran · 2021-08-30T11:46:00+00:00

Hey All, I am familiar with NRR and MRR For the bottom-line measurement of CSM performance, what other metrics are/can be taken into consideration? Specifically, I am thinking about the value that's not captured by the metrics above ... * A customer contact refers new logos * A customer contact is a key reference for a New…