I have been tasked with creating a customer engagement roadmap for our team summit that is taking place week after next. For reference:
- Team is very new with little process in place (all being built)
- I am very new to customer success
That being said, I've started with identifying some strategies that I think would work for our customers (see attached). I would really like some feedback from the experts in the field.
A little about our company/product, we are a SaaS company that does evacuation zones and planning for public safety. My expertise before joining this team is emergency management. One of our OKRs is increased monthly users. Where I struggle is, putting my EM hat on, once the zones are in place and all the planning elements have been done, I wouldn't have a need to login back in unless it's time for the annual review/training or an incident happened. So in cases of products like that, ones not typically used for day-to-day work, how do you keep customers engaged?
Thank you,
Tammi