Industry Insights for CS in Hospitality and Health & Safety (Trade Work)

Sophie Quinn
Sophie Quinn Member, CS Leader Posts: 22 Thought Leader
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edited April 2022 in Strategy & Planning
Good Morning GGR Community! 

I run the Customer Success team at ComplyPro, we have two different Apps that we sell: 
  • Site App (Health & Safety app for managing your on-site Health & Safety - construction workers, plumbers, electrician, events, any company that needs to do Health & Safety) 
  • Safe Food (Food Safety app that helps Hospitality businesses manage their Food Safety records in a paperless way - restaurants, caterers, supermarkets, cafes) 
Does anyone else work with these industry groups or has in the past? Were there any methods you found really successful to engage your contacts? Anything you would avoid? Did you find High Touch or Low Touch was better? Any interesting insights on how to engage, delight, and add value to this customer group? 

Any insights or thoughts would be much appreciated, thanks in advance!