Creating more differentiation within CS career growth framework

Peter Tight · 2022-03-11T09:46:00+00:00

Hi all, I recently took over as the Director of CS for a 20 person CSM org. Our career growth ladder for CSMs is as follows: * Customer Success Specialist (no previous CS experience required) * Customer Success Manager * CSM II * Senior CSM * Principal CSM We do a few things now to differentiate between CSSs and CSMs but…