@Jeff Breunsbach posted a question about templates/playbooks for CS leaders building their team from scratch last week and it sparking a neat conversation: https://community.customerimperative.com/post/looking-for-examples-templates-of-cs-team-playbooks-engagement-model-docume--5eebd7619ef20c60890e7244
@Ronald Krisak @Daryl Colborne @Petra Makaremi and myself are in the group of CS folks that are being tasked with building a CS Team/Organization from the ground up and are looking to set-up a Zoom session to delve deep into this subject:
-What should your Roadmap look like and how should you prioritize projects?
- How should you approach and execute new initiatives?
- When do you start making workflow changes with sales, marketing, product, on-boarding?
- and many other questions!
We'll be meeting this Wednesday at 4:00pm Eastern Time. If you want to join, post a comment below and Daryl will add you the the invite.
