Hi All, I'm picking up on this old post because I assume by now you would have some interesting insights? What's the outcome of this @Sindhujaa Ravi ? What has improved since you started using success pans?
I'm reluctant in adding additional files/content in the communication with the customers.
Any insight will be greatly appreciated.
Hi Julia,To mee it would be strange if your internal goals are different than the customer goals.
The success plan, in our opinion, is a plan from the customer (which we do help create and maintain).We ask them what success looks like and how do we get there.
Absolutely, not only should the Success Plan be shared,it should be maintained as a dynamic file on a system that is transparent, accessible, and maintained.