Tiering Analysis Spreadsheet

Ed Powers
Ed Powers Member Posts: 180 Expert
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edited October 2020 in Metrics & Analytics
This is a top-down planning spreadsheet to help Customer Success leaders stratify their operations into tiers using some common benchmarks. Be sure to read the Instructions page and the notes on the tabs for more information. 

Please contact me if you have any questions or if I can be of further assistance: 

Ed Powers
Service Excellence Partners