Customer Cancellations - Who owns this process?
Seeker 
Hi!
Our organisation are in the process of introducing an account management function and we are currently looking to build a frame work of which teams/roles are responsible for what.
In the model which we are considering, Account management will ultimately own renewal and upsell conversations. However, what does this mean for cancellations??
If you have an account management function working alongside Success in your organisation I would love to understand more about how you divide roles/responsibilities...what works for you?
Who manages the cancellation process? I would love to hear your views.
Lauren
Our organisation are in the process of introducing an account management function and we are currently looking to build a frame work of which teams/roles are responsible for what.
In the model which we are considering, Account management will ultimately own renewal and upsell conversations. However, what does this mean for cancellations??
If you have an account management function working alongside Success in your organisation I would love to understand more about how you divide roles/responsibilities...what works for you?
Who manages the cancellation process? I would love to hear your views.
Lauren