What else do you measure when retention is good?
Contributor 
Hi everyone,
I've got a question on metrics and KPIs success teams measure.
Background: We're a SaaS company that provides app developers with a platform that consolidates all app store analytics and allows them to reply to their app reviews in one place.
The retention is higher than industry average, and the churn is below the industry average. Organically. We started our CS team this year with one person and expanded it to 3 people now, just a month ago.
We aim to monitor retention and churn, but since they're naturally good, what other KPIs can we set for our team?
Thank you,
I've got a question on metrics and KPIs success teams measure.
Background: We're a SaaS company that provides app developers with a platform that consolidates all app store analytics and allows them to reply to their app reviews in one place.
The retention is higher than industry average, and the churn is below the industry average. Organically. We started our CS team this year with one person and expanded it to 3 people now, just a month ago.
We aim to monitor retention and churn, but since they're naturally good, what other KPIs can we set for our team?
Thank you,