How Do You Track & Quantify Your Own Performance?
Seeker 
Happy 2022 everyone! A little background for my question: I've been working for about 4 months now in an onboarding specialist role, although I've worn a few different hats in that short time. I haven't had the luxury of traditional KPI's/OKR's to measure my performance, and our CS team is still being fleshed out. So I've taken it upon myself to track the impact I have revenue-wise. Some of it is done through stories, which for me is basically STAR method. I also track data in a spreadsheet over time.
I have been challenging myself to be metric-conscious as often as possible, as I know how important it is in all aspects of business. CSM's don't get paid simply for being 'nice people', it's the revenue impact we create through relationship management (one of my aha! moments, simple as it may be). I want to know how you track and quantify your performance, so when you have your review/interview you can speak directly to those numbers.
I have been challenging myself to be metric-conscious as often as possible, as I know how important it is in all aspects of business. CSM's don't get paid simply for being 'nice people', it's the revenue impact we create through relationship management (one of my aha! moments, simple as it may be). I want to know how you track and quantify your performance, so when you have your review/interview you can speak directly to those numbers.