The most recent content from our members.
Lachu here, new to GGR, joining from Bhutan, which I'm told makes me the furthest-flung member by some margin. I build retention tooling, which means I spend most of my time looking at how health scores get constructed. But the thing I can't get a straight answer on is what happens after they're built. Everyone benchmarks…
Hi all, I'm Nicola. I'm the founder of Risqly, a B2B SaaS customer health scoring platform, based in Sheffield UK. Before this, commercial strategy at P&G. Now I spend my days thinking about churn instead of toothbrushes! Right now I'm building out a version of the product specifically for fintech payments, embedded…
Hello! I am interested in getting some commercial training for my team of CSMs. There's plenty of sales training out there but I'm wondering if there are any courses/resources for Customer Success sales training? There's of course different situations, nuances to selling as a CSM within an existing account and relationship…
Hi All! ’m currently working on an early-stage tool for Customer Success teams and looking for honest feedback before taking it further. I’d love to speak with Heads of CS or post-sales leaders at small to mid-size B2B SaaS companies, especially around onboarding, retention, customer health, or scaling CS (not selling…
We deal with clients who often ask recommendations for Accounts Payable (Invoicing) software/vendors… Are there any true "gold standards" of software that does this really well? The question made me pause as I realize I've never heard of a company being considered the gold standard or industry leader in AP/Invoicing?
Hi everyone, excited to join this community! I’m Benjamin, a Senior Manager of Client Operations based in Las Vegas. Over the past several years, I’ve led large-scale coaching and customer operations teams (up to ~200 staff across multiple layers) and managed end-to-end service delivery for more than 300,000 clients…
The market and financial fluctuations impact your customers, and it is important that you identify any risks to deals or renewals and create a relevant POV to create effective messaging and engagement. An example for increasing your knowledge without having to become a financial expert is using ChatGPT prompts to see if…
Hello folks, I wonder if you would recommend a tech platform to support the entire Rev Org (Sales, CS + Account management) - a single tool is preferred. I am sourcing options to review tools that can support the different use cases (sales pipeline, AM expansion, and CS folks work). Insights much appriciated.
The per-seat pricing model has been a cornerstone of SaaS for a long time, but there's a growing trend towards exploring alternative models. Factors like feature usage and customer value are gaining traction as potential pricing metrics. What are your thoughts on this shift? Have you seen success with alternative pricing…
A few years ago, Jason Lemkin famously asserted that Customer Success is worth about 6X the initial Annual Contract Value over its lifetime. This was a powerful statement underscoring the value Customer Success can bring to a company. But is this still true today? The SaaS landscape has evolved significantly, and it's…
It looks like you're new here. Sign in or register to get started.