Hi everyone, Heather and I revamped our Blog Hosting Instructions for 2024 a little while ago. We invite you to review them and consider contributing to the wealth of information we already have. Shar…
If you went to your annual check up and your doctor took your temparture and said 'see you next year', you would likely have some qualms about whether you could trust them to keep you in good health. …
As we rapidly approach the start of 2024, GGR is looking to add to the EBC's (Events, Best Practices, and Content) we provide. Do you have some great ideas and processes to share? Choose from the link…
Does your company have a community but your CS team isn't yet utilizing it? @Brian O'Keeffe shares some ways that your community can have a positive outcome even beyond scaling. He shares 10 practical…
This week, @llitton (Laura Litton) shares some practical strategies to build an effective communication pathway between CS and Product. This relationship is vital in ensuring customer needs are unders…
Joining forces with your product team can amplify your ability to meet the needs of your customer in a way that is highly effective, but how to you being to tie the teams together in a way that makes …
Are you measuring the right things? Julie Fox, Senior Manager of CS at FloQast takes a look at how to help customers achieve their outcomes. From getting started through strategic conversations to hel…
In this first of a 9-part series, Anita Toth @ ati shares how 'price' as a reason for churn is often the justification, not the reason, behind customers not renewing. The Customer Emotional Journey sh…
Did you know that about 69% of current CS teams have quiet quitters? What's more alarming, 71% of CS teams had people physically quit last year, including 4.6% who had over 10 members leave 😳 So how …
This week, we repost a blog from Ashley Harpp sharing the thoughts of Filipe Rufino on CSM retention clinics (aka Internal Hackatons). This is a process to work with internal teams to help mitigate ri…
