Join us on Thursday at 1pm ET, March 21, 2024
Topic: How to Defeat Internal Silo-ism
Organizations have a tendency to lose sight of customers and create internal barriers due to the evolution of functions to pursue their own agenda. This silo-ism creates problems for customer success leaders, and must be addressed to ensure a strong focus on customer needs.
Host: Ed Powers
Ed Powers helps organizations make breakthrough improvements in customer loyalty by addressing why customers leave—and why they stay. His specialties include neuroeconomics, analytics, and continuous improvement. He has 37 years of experience in operations, management consulting, quality, sales, and marketing.
Over the past dozen years, he’s been a practitioner and a consultant in Customer Success. He served as VP Client Success for InteliSecure, a managed data protection company, VP Customer Success at simPRO, an Australian SaaS provider for SMB trades, and an interim VP Operations for LifePics, a consumer platform for printing digital images. He is currently Principal Consultant at Service Excellence Partners, an independent firm specializing in Customer Experience and Customer Success operational improvement.
Ed is a Prosci-certified Change Management Practitioner, an ASQ certified Six Sigma Black Belt, and a former Examiner for the Colorado state and national Malcolm Baldrige National Quality Award.
Recognition:
- Top 25 Customer Success Influencer (2021, 2022)
- Top 100 Customer Success Strategist (2020, 2023)
- SmartKarrot Top 50 Customer Success Influencer (2022)
- Mindtouch Top 100 Influencers in Customer Success (2016)
- Frontleaf 50 to Follow: Top Influencers in Customer Success (2014)
This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies.
Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant for you; no experts, no panels, no fluff - just pure connection with your colleagues.
So come to expand your network and leave with one new idea to implement at your company.
Don't just take it from us, here's a few quotes from members who have joined:
"This is the best hour that I spend each week. I am never disappointed to come to these sessions; frankly I wish they were more frequent."
"I look forward to these sessions - I've built a great group of leaders who I can rely on. And the best part is I've taken away several ideas to implement - helps me drive value to my team."
Come join us, the door is open!
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