10-Minute Trumpet: Scaling Your CS Teams Through Specialized Roles

This week Jeff takes a moment to talk through the waves of the Customer Success Team journey.

There are typically 3 waves of focus within the team as specialization becomes necessary.

First 2 waves are mainly focused on 1:1 programs while the 3rd is all about scaling.

However, in this state of moving away from 1:1 towards a more scaled focus, we need to add roles from the 3rd wave much sooner int the process.

Learn more about setting your 2024 team and plans up for the best possible outcome.