Scaling CS with Community
August 21, 2023
This week, Jay Nathan talks to Shauna McClemens about how Higher Logic Vanilla has built a strategy utilizing their customer community to scale CS programs. By ensuring that the entire community is focused on customer success, companies are able to provide a space for 'the right information at the right time for the right person' in a way that is more effective than any other method.
Listen to the process she and her colleagues worked through to move from a space that was operating without leadership to one that is providing value to customers through a variety of opportunities.
Listen Now
Was this article helpful?
Be the first one to vote!
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service
Loading