August 2022 Webinar - Taking Customer Experience Mapping to the Next Level - Part 1 - gaingrowretain
<main> <article class="userContent"> <p>Recording of August 23, 2022 webinar hosted by Mike Zahller. In this webinar, Mike walks through the difference between a traditional CX Map and a CX Enablement Map. Use our guided worksheet to analyze your current maps and begin identifying areas of need.</p><p>Part 2 will begin the process of fleshing out the enablement portion of your maps to create a strong beginning to end process for ensuring your customer experience is one that leads to success.</p><h2 data-id="video">Video</h2><div class="js-embed embedResponsive" data-embedjson="{"height":564,"width":640,"url":"https:\/\/player.vimeo.com\/video\/743101753?h=4ae18d6a64","embedType":"iframe"}"> <a href="https://player.vimeo.com/video/743101753?h=4ae18d6a64" rel="nofollow noreferrer ugc"> https://player.vimeo.com/video/743101753?h=4ae18d6a64 </a> </div><h2 data-id="power-point-slides">Power Point Slides</h2><div class="js-embed embedResponsive" data-embedjson="{"url":"https:\/\/us.v-cdn.net\/6035665\/uploads\/6U4UUFCLA7L5\/8-23-22-ggr-webinar-taking-journey-phase-mapping-to-the-next-level-webinar-1-deck.pdf","name":"8.23.22 - GGR Webinar - Taking Journey Phase Mapping to the Next Level - Webinar 1 Deck.pdf","type":"application\/pdf","size":3127183,"displaySize":"large","float":"none","mediaID":399,"dateInserted":"2022-08-26T15:03:57+00:00","insertUserID":1080,"foreignType":"embed","foreignID":1080,"embedType":"file"}"> <a href="https://us.v-cdn.net/6035665/uploads/6U4UUFCLA7L5/8-23-22-ggr-webinar-taking-journey-phase-mapping-to-the-next-level-webinar-1-deck.pdf" download="" aria-label="8.23.22 - GGR Webinar - Taking Journey Phase Mapping to the Next Level - Webinar 1 Deck.pdf"> 8.23.22 - GGR Webinar - Taking Journey Phase Mapping to the Next Level - Webinar 1 Deck.pdf </a> </div> <h2></h2><p><br></p><h2 data-id="worksheet">Worksheet</h2><div class="js-embed embedResponsive" data-embedjson="{"url":"https:\/\/us.v-cdn.net\/6035665\/uploads\/8M9B8G5BETCM\/taking-cx-mapping-to-the-next-level-worksheet.docx","name":"Taking CX Mapping to the Next Level Worksheet.docx","type":"application\/vnd.openxmlformats-officedocument.wordprocessingml.document","size":269572,"displaySize":"large","float":"none","mediaID":395,"dateInserted":"2022-08-25T15:35:50+00:00","insertUserID":1080,"foreignType":"embed","foreignID":1080,"embedType":"file"}"> <a href="https://us.v-cdn.net/6035665/uploads/8M9B8G5BETCM/taking-cx-mapping-to-the-next-level-worksheet.docx" download="" aria-label="Taking CX Mapping to the Next Level Worksheet.docx"> Taking CX Mapping to the Next Level Worksheet.docx </a> </div> <p><br></p> </article> </main>