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Customer Success Resources Webinar Recordings and Resources

August 2022 Webinar - Taking Customer Experience Mapping to the Next Level - Part 1

https://player.vimeo.com/video/743101753?h=4ae18d6a64

Recording of August 23, 2022 webinar hosted by Mike Zahller. In this webinar, Mike walks through the difference between a traditional CX Map and a CX Enablement Map. Use our guided worksheet to analyze your current maps and begin identifying areas of need.

Part 2 will begin the process of fleshing out the enablement portion of your maps to create a strong beginning to end process for ensuring your customer experience is one that leads to success.

Power Point Slides

8.23.22 - GGR Webinar - Taking Journey Phase Mapping to the Next Level - Webinar 1 Deck.pdf

Worksheet

Taking CX Mapping to the Next Level Worksheet.docx