Recording of August 23, 2022 webinar hosted by Mike Zahller. In this webinar, Mike walks through the difference between a traditional CX Map and a CX Enablement Map. Use our guided worksheet to analyze your current maps and begin identifying areas of need.
Part 2 will begin the process of fleshing out the enablement portion of your maps to create a strong beginning to end process for ensuring your customer experience is one that leads to success.
Power Point Slides